Terms & Conditions
Membership & Billing
Force Majeure & Provider Cancellations
Membership is offered on a monthly subscription basis.
By enrolling, you authorize recurring monthly charges to your selected payment method. Charges will be processed automatically unless the membership is placed on hold or canceled in accordance with the policies outlined below.
Membership Hold
To request a temporary hold on your membership, you must submit a written request via email to spanishroomchicago@gmail.com at least 30 days in advance of your next billing date.
Approved hold requests will prevent future billing charges during the hold period. Membership benefits, including class access and makeup eligibility, will be suspended while the account is on hold.
Membership Reactivation
To reactivate a membership, please contact us via email at spanishroomchicago@gmail.com.
Reactivated memberships will be subject to the current membership rates at the time of reactivation.
Cancellation Policy
To cancel your membership, a written request must be submitted via email to spanishroomchicago@gmail.com at least 30 days prior to your next billing date.
Cancellation requests will take effect after the 30-day notice period. No refunds or prorated credits will be issued for unused classes during this period.
Failed Payment Policy
If a payment attempt is declined or cannot be processed, you will be notified via email and asked to update your payment information promptly.
A second payment attempt will be made within five (5) days of the initial failed transaction.
If payment cannot be successfully processed within ten (10) days of the original billing date, your membership will be automatically canceled. Access to classes and membership benefits will be suspended until payment is successfully completed and the membership is reactivated.
Class Scheduling & Availability
Missed Classes & Makeup Policy
Scheduling Makeup Classes
Enrollment secures a place in a class program but does not guarantee a specific day, time, or instructor indefinitely.
Class schedules, instructors, and availability are subject to change based on enrollment levels, operational needs, or unforeseen circumstances. We reserve the right to modify schedules as needed. When possible, reasonable notice will be provided, and alternative class options will be offered.
If a student is unable to attend a scheduled class, notification must be provided via text message to 224-489-9387 at least 24 hours prior to the scheduled class time.
When proper notice is given, the student will be eligible to attend a makeup class, which must be scheduled within two (2) weeks, provided the membership remains active.
Failure to provide at least 24 hours’ notice will result in forfeiture of the missed class, and no makeup session will be granted.
Parents or students are responsible for scheduling makeup classes using the “Change/Cancel Appointment” link provided in the Acuity Scheduling confirmation email associated with the original booking.
We reserve the right to cancel, reschedule, or modify classes due to circumstances beyond our reasonable control, including but not limited to technical issues, instructor illness, severe weather, power outages, or other unforeseen events (“Force Majeure”).
In such cases, affected classes will be rescheduled or a makeup class will be offered. These situations do not constitute grounds for refunds, credits, or cancellation outside of the standard cancellation policy.